In short, this role is Hotel Operation+Sales & Marketing + Community Building rolled into one.
簡而言之,這個職位集酒店運營、銷售與營銷、社區建設于一身。
Stey’s assistant community manager is the #2 of the property in charge, he/she works closely with Community Manager to ensure the smooth operation of the property. This role will not only have the responsibility to make sure things are in order on a day to day basis (operation) , but equally important, Assistant Community Manager is committed at fostering the vibrancy of the community (community building) , as well as promoting the project to potential customers (sales&marketing).
Stey 的助理社區經理是酒店的 2 號負責人,他/她與社區經理密切合作,確保酒店的順利運營。助理社區經理的職責不僅是確保日常工作(運營)的井然有序,同樣重要的是,他/她還要致力于促進社區的活力(社區建設),并向潛在客戶推廣項目(銷售和營銷)。
Here are the major responsibilities,
以下是崗位主要職責
Oversee smooth and personalized hospitality is provided to Steyers by community associates
監督社區員工為長租客戶提供順暢和個性化的接待服務
Train junior team members, so that they can one day be as proficient at
their job as you are.
培訓團隊成員,讓他們有朝一日能像你一樣精通本職工作。
Build a close relationship with Steyers, this is achieved by knowing
what they like and don’t like, their pet peeves, so that they feel understood
and pampered.
與長租客戶建立密切的關系,通過了解他們喜歡什么、不喜歡什么、最討厭什么等方面,從而讓他們感到被理解和寵愛。
Work with community manager to host different events, for the goal of
enriching Steyer’s social experience with us and their attachment to the
community.
與社區經理合作舉辦各種社區活動,目的是豐富長租客戶與我們的社交體驗,增強他們對社區的歸屬感。
Actively promoting the community to external parties whether it is an
individuals or a company, in order to attract new Steyers as either long term
tenants or hotel guests.
積極對外宣傳社區,無論是個人還是公司,以吸引新的長期租戶或酒店客人為目的。
Contribute to the social media contents posted by Stey, such as providing materials for Wechat, Weibo and *********.
為 Stey 發布的社交媒體內容提供素材,如為微信、微博和 ********* 提供素材。
Actively observe and think during work, to help Stey improve.
在日常運營過程中能夠積極的思考,為更好的運營我們的社區提出想法和建議。
What are the requirements to get a job like this?
這個崗位有什么要求?
You have worked in hospitality industry with a customer-facing job for at least 3
years+.
您在酒店業從事前臺主管的工作至少 3 年以上。
Extraordinary interpersonal skill and great personality,
非凡的人際交往能力和出色的個性。
Ability to communicate in English with a lot of confidence , we value verbal communication skill much more than how proficient your grammar is.
能夠自信地用英語交流,我們更看重英文口頭交流能力,而不是讀寫的熟練程度。
Ability to communicate in Cantonese with a lot of confidence
能夠流利的使用粵語交流
Enjoy being around with people, and have a genuine interest in learning more about them.
享受與客戶相處的樂趣,并真正有興趣了解客戶
Possess curiosity to all things unfamiliar, always keen to grow yourself both professionally and personally.
對所有不熟悉的事情都有好奇心,總是熱衷于在職業和個人方面的成長。
工作地點:Stey SZE QH / Stey深圳前海
White Peak是一家以不動產投資為核心的房地產公司,目前主要著眼于山東省及環渤海區域二三線城市的商業零售、寫字樓和住宅項目開發、管理及維護。我們邀請到來自英國、德國、美國和新加坡的多位經驗豐富的頂尖設計師加盟項目團隊,借以將國際一線的建筑設計和生活品質引入中國大北方區,我們追求卓越品質,注重科技與價值,為客戶提供物超所值的產品。我們清楚我們的目標、我們的宗旨、我們的信仰,并且我們始終恪守這一切。我們深信建筑、居所和家庭能夠為人們帶來切實的快樂。這種信念激勵我們不斷的去打造卓越的零售地產、寫字樓以及布局良好、功能健全的住宅社區。隨著新項目的不斷開展,我們愿意且不懼挑戰現狀,創新突破。你問我為什么?答案很簡單:因為充滿靈感的辦公空間可激發創意、提升工作表現;寬敞舒適、布局合理的購物環境能優化消費體驗,讓人們盡享瘋狂購物的樂趣;一個充滿愛的社區能為居住在這里的每個家庭注入愛的因子,而有愛的家庭往往也是充滿歡樂的家庭……這就是為什么我們要不斷地從歐洲的成熟項目汲取成功經驗。我們清楚地知道成熟完善的社區配套對于居住體驗來說有多重要。對于每一個新社區,我們都要確保社區或周邊配備餐館、咖啡廳、銀行、影院、面包房、購物場所、幼兒園,以及有效的垃圾清理服務和其他日常生活所需的便民設施。有了這一切后,人們才有可能盡情享受他們愉悅的生活。我們堅信,深思熟慮精心規劃的社區可提升人們的生活品質與幸福指數,讓所有人在幸福狀態中快樂工作、快樂生活。如果您也分享此共同的價值觀,我們愿意與您并肩前行。這就是我們樂此不疲的原因,這就是White Peak的處世之道。