JobDescription: ?Responsible for customer contact of order entry problem solving,lead time request, parts availability and delivery schedule. ?Supervise all process of customer order delivery on timely manner to improvecustomer satisfaction ?Actively follow up on open customer orders and expedite back order with planningteam constantly ?Support credit checking for indent sales, order special requirements check and trackthe process. ?Work closely together with planning, warehouse and transportation, productmanagersto guarantee that we deliver our customers an excellent customer service. ?Define and implement continuous improvement initiatives by streamlining workprocedures to drive our service level move forward ?Ad-hoc reports and tasks assigned by manager Experience Requirements; ?Minimum 2-year experience in customer service, distribution, supply chain Knowledge / EducationalRequirements: ?Bachelor’s degree in logistics, market & international trade ?Good command of Microsoft office and Enterprise Resource planningsystem applications ?Data analysis skill is a plus Personality Requirements: ?Strong interpersonal, communication skills ?Result and customer-oriented, team player ?Good English level both in written and verbal ?Willing to work under pressure