Job Description職位簡介 To manage the daily operations of the Housekeeping Department under the guidance of the superior, ensuring high standards of cleanliness and guest satisfaction. 在上級的指導下管理客房部的日常運作，確保高清潔標準和客戶滿意度。 Major Responsibility主要工作職責 ? Implement housekeeping policies and procedures, ensuring they are adhered to by all staff members. 執行客房部政策和程序，確保所有員工能遵守。 ? Monitor daily room status, coordinate with team leader to manage staff, and ensure the implementation of work plan, responsible for department work results.. 監控每日客房狀態，與團隊領導協調管理服務員，并確保工作計劃的執行，對部門工作結果負責。 ? Review and follow up on arrival information for VIPs, regular guests, long-stay guests, groups, and special requests, ensuring smooth coordination with relevant departments. 審查并跟進貴賓、常規客人、長住客、團隊客人及特殊要求的到達信息，確保與相關部門的順暢協調。 ? Enforce rules and regulations, ensuring operational procedures and service standards are consistently met. 執行規章制度，確保操作流程和服務標準得到一貫滿足。 ? Arrange work and rest schedules for housekeeping staff according to operational needs, ensuring efficient resource allocation. 根據運營需要安排客房部員工的作息時間，確保資源的高效分配。 ? Maintain a professional image for the company and individuals in daily work and provide excellent customer service. 在日常工作及對客服務中維護公司和個人的專業性形象。 ? Inspect and maintain the cleanliness and condition of apartments, strictly control the number of maintenance rooms and urge maintenance timeliness to maximize occupancy. 檢查并維護客房和設備的清潔狀況，嚴格控制維修房的數量和督促維修時效性，以最大化入住率。 ? Supervise the cleaning and maintenance of public areas and back office (per the property actual condition) and responsible for the work results. 監督公共區域和后勤區域（根據物業實際情況）的清潔和維護，并對工作結果負責。 ? Monitor and control the consumption of items and the use of cleaning equipment, control the incoming and outgoing warehouse management, and control the cost to ensure cost-effectiveness監控和控制物品消耗和清潔設備的使用，掌握客房部物資進出庫管理和成本控制，確保成本效益。 ? Manage stock inventory regularly, conducting monthly expenditure estimates to match actual consumption, innovate actively and take effective cost reduction measur