職位描述

工作地點：中國，成都 崗位職責： ? 根據內部工作流程規范，負責對客戶送修的設備和工具進行及時的故障分析、檢查、排故和維修； ? 根據圖紙進行機械檢查和校準，并編撰必要的說明文件； ? 檢查技術問題并獨立開發解決方案 ? 針對檢查結果編撰檢驗報告； ? 負責指定區域客戶的設備和工具的現場維修，使用培訓和驗收服務，并根據實際業務需求通過電話或在客戶現場提供服務； ? 根據實際業務需求，提供7/24的全天候緊急電話或現場技術支援； ? 成為客戶的優秀合作伙伴； ? 與國內和國外同事以及其他部門合作，尤其是其他技術人員，服務業務經理和產品經理； ? 完成其他臨時交辦的任務。 崗位要求： ? 專注客戶需求和強烈的服務意識； ? 機械工程專業或接受過同等水平機械相關的培訓教育； ? 至少三年的分解、組裝和修理的相關工作經驗； ? 能夠使用電腦和辦公軟件，能使用企業管理系統和SAP者優先； ? 積極主動，熱情，自信； ? 技術方面尤其是機械相關的技術嫻熟，能夠看懂圖紙； ? 主動思考，獨立工作，尊重規則； ? 愿意出差 Job Description: Technician Location: Chengdu, P.R.China Responsibilities: ? Responsible for the defect analysis, inspection, troubleshooting, and repair to the equipment and tooling subcontracted by customers according to internal work instructions and guidelines ? Perform mechanical examination and calibration based on blueprints and create necessary documentation ? Examine/review technical problems and develop solutions independently ? Prepare inspection reports and finding report ? Responsible for the field service, training and acceptance inspection for the customers within dedicated region. Be able to solve the problem by either telephone communication or on-site service. ? 7/24 technical support for AOG either on call or on site ? Be excellent business partner of customers ? Be able to work together with national and international colleagues. Especially cooperate with other technician, CSM and product managers. ? Other ad hoc tasks Requirement: ? Customer focus and strong service mind. ? Degree in mechanical engineering or equivalent mechanical training ? Min. 3 years relevant work experience on assembly, dis-assembly and repair. ? Basic PC and MC Office user, basic experience in ERP, SAP preferred ? Display a positive presence, be approachable, enthusiastic and confident ? Excellent technical, especially mechanical skills and able to read blueprints ? Proactive thinking and independent working and respect the rules ? Willingness to travel.