SENIOR EXECUTIVE, AIR FREIGHT Job Description - Ensure smooth performance daily processing of import, export and billing transcations. - Manage customers’ queries. Ensure customers’ bookings, queries, complaints are addressed in a timely manner with appropriate solutions. - Build and maintain relationships with customers to fulfil requirements and upkeep customers KPIs. - Escalate unresolved issues that require managerial attention. - Coordinate with agents, carriers, vendors, overseas offices, COE and customers to ensure smooth transactions. - Execute AWBs, weight amendments, close daily Console and ensure on time cargo uplift. - Responsible for day-to-day processing such as permit declaration, checking and labelling of cargo, arranging for collection, survey and delivery based on customers request. - Support productivity enhancements for Airfreight Operations. - Actively engages in freight system digitalization initiatives throughout the network. - Ensure all shipping processes have timely closure i.e. from receiving request, invoicing, etc. - Ensure all freight costs, details and processes are kept up to date in Cargowise. - Ensure all freight documents, including billing invoice and pre-alert, reach the customer in a timely manner. - Ensure monthly performance reports such as transit time, urgent shipment and damage report are generated. - Ensure company policies & procedures, confidentiality, legal and ethical guidelines, such as Delegation of Authority are clearly communicated and adhered to. - Coach and guide junior team members to ensure alignment and development. - Observe and abide by the TVS-QIMM-01.6 Roles, Responsibilities and Authorities outline in the QEHS Manual. Job Requirements - Bachelor or above majored in Logistics, Supply Chain Management or equivalent. - 5-8 years’ experience in International Freight Forwarding companies. - Good knowledge of Import & Export Document Administration. - Working knowledge of International Trade Legislation Compliance. - Good Customer Management. - Strong knowledge of Freight Management Systems including Cargowiseone, local customs & trade portals. - Strong Service Orientation, Good Change Management, Good Digital Literacy and Analytical Skills. - Good Attitude & Initiative, Strong Problem Solving, Good Communication Required abilities. - Good working relationships with customers, airlines & agents.