BASIC FUNCTION基本職能 Directs and co-ordinates the activities of the Front Office Department which includes room reservations, guest room assignments, mail and information, bell service and telephone exchange. 管理和協調前廳部工作，其中包括房間預定，客房分配，信件郵寄信息查詢，行李寄存服務和電話轉接等。 DUTIES AND RESPONSIBILITIES責任和義務 Ensures that applicable operating procedures are implemented for the following: 確保能以適當的運作程序進行以下操作: 1. Maximum room utilization. 1. 最大客房入住率。 2. Maintenance of the highest possible average room rate. 2. 維持酒店的最高可能平均房價。 1. Availability and condition of room is kept current. 3. 客房的正常條件及可用性及時更新。 2. Room reservations are accepted unless there are valid reasons for rejecting. 4. 除非有無效原因而拒絕，否則要接受客房預定。 3. VIP rooms inspected and all concerned advised prior to arrival of guests. 5. 檢查貴賓房間及有關貴賓的到達。 4. Group commitments of reservations are reconciled with that of Sales. 6. 團隊預定情況與銷售部保持一致。 5. Potential closed dates are reviewed with Sales and Resident Manager; controlling of open and closed dates. 7. 與銷售部經理及駐店經理討論可能的關店日期，控制酒店的開店與關店日期。 6. Control of keys. 8. 鑰匙控制。 7. Receipt and flow of mail and messages to ensure efficient methods and liaison between department sections and shifts. 9. 確保部門和班次之間高效地收發信件和信息以保持良好溝通。 8. Potential room control procedure and adequate explanation for the variance. 10. 對可能發生的房間變動的控制并對變動做出解釋。 9. Daily weekly, monthly occupancy forecasts evaluated against actual occupancy, vacancies noted and taken into account for succeeding forecast. Annual forecast figures for Front Office. 11. 預期日、周、月客房占用率與實際占用率對比衡量，將變動記錄下來并記入成功預 報賬目。做前廳部年度預計報表。 10. Room status accurate and current. 12. 即時的準確房態。 11. Written reports to management relative to anticipated room occupancy, reservation pattern, expected check-in and out. 13. 擬定有關預期客房入住率，預定模式，預期登記入住和結賬的管理的書面報告。 12. Adequate daily staffing and appropriate working schedules to minimize payroll costs. 14. 控制每天的員工人數與工作日程的匹配來節約工資。 13. Employment and training of staff in co-ordination with Personnel Department. 15. 與人事部協作進行員工雇用與培訓的事宜。 1. The promotion and aid in carrying our hotel employee relations policies, such as courtesy program, work performance records, vacations, etc. 16. 提升和協助擬定酒店員工有關政策，如禮儀計劃，工作表現記錄，假期，等等。 2. Periodic performance evaluation of staff. 17. 員工周期表現評估。 3. Presiding of Front Office meetings. 18. 主管前廳部會議。 4. The performance of other related functions that may be assigned. 19. 其他可能分配的相關功能的表現。 20. Performs other duties as required by his supervisor 執行上級要求的其他工作。 JOB SPECIFICATION 職位條件 1. Preferably college graduate or equivalent in experience 2. 大學專科畢業以上或同等經驗 2. Minimum 5 years’ experience in Front Office operations 2. 五年以上從事前廳部工作經歷 3. Verbal and written facility 4. 口頭表達和書面表達能力強 5. Personable, aggressive 4. 風度不凡，要求上進 6. At least 25 years of age 5. 25歲以上 7. Must have working knowledge of Sales and Housekeeping operations and must understand functions of and be able to co-operate with closely related departments 6. 必須有銷售部和客房部工作經驗并且必須了解和具有與密切合作部門協作的能力 8. Good human relations is a must 7. 人際關系良好