JOB SCOPE工作范圍 Responsible for managing and implementing the hotel’s reservation and room sales strategy by maintaining an accurate and up-to-date reservation system database. 對所有預訂數據進行管理，以便于酒店的預訂和房間銷售政策的制定 DUTIES AND RESPONSIBILITIES業務及職責 1. Supervises all reservations personnel and administers all reservations policies and procedures for the hotel 監督所有預訂部員工的日常工作及酒店政策的執行 2. Manages and maintains an up-to-date room and rate inventory database for the hotel and Group CRS to provide accurate real-time availability to our guests at all times 隨時維護更新酒店系統和豪生集團中央訂房系統中房態及房價的準確性，以便準確向客戶反映酒店可提供的房態 3. Provide updated information to DOSM to support the sales strategy plan and 3 months forecast meeting by preparing forecast reports, booking pace report, conversion ratio, turndown report, competitive report and any other report as required. 向市場銷售總監提供最新的信息來制訂銷售策略。市場銷售總監提供客房預測報告、預訂進展報告、預訂轉換率報告、預定拒收報告、競爭者報告和其他必要的報告來對未來三個月的進行預測。 1. Formulate a systematic approach to tracing trends and provide historical data for the purpose of managing room yield and as future reference for rate strategy. (eg..Turndown, booking pace, conversion ratio, shape report business trends, demands, cancellation) 規劃系統闡明市場的未來趨勢的方法, 提供歷史數據來對酒店的收益進行管理以及對酒店未來的房價制訂提供參考。（比如，預定拒收分析，預訂進展分析，市場趨勢分析，市場需求分析，預訂取消分析） 2. Maintain a high service level by providing a timely response to our customers, ensuring that all telephone calls are picked up no less than 3 rings. 保持高質量的服務水準，及時回復客人。保證所有電話在鈴響三聲內被接起。 3. Implements a disciplined approach to improving telephone skills, technique and communicating the hotel’s pricing strategy, promotional packages and other relevant information necessary to ensure accuracy and service standards for our customers. 提高電話技能技巧，熟悉酒店的房價策略，促銷包價和其他相關信息來保證對可服務的正確性 及保持對客服務水準 4. Works closely with sales manager, group leisure sales / tour co-ordinator on group rooming lights and room block. 和銷售經理、團體銷售經理、團體協調員密切合作，安排好團體的房間安排及銷售工作。 5. Co-ordinator with credit manager on all matters pertaining to credit and cancellation of reservation 和信貸經理協調關于信貸和預訂取消收費的事宜 6. Set measurable goals by implementing an incentive program to drive incremental revenue. 制定可行的獎勵政策來提高酒店的收入。 7. Attends weekly sales meetings and other meetings as assigned by Director of Sales or his/her Assistant. 準備報告 8. Performs other duties as required by his supervisor or head of department 執行上級及部門負責人要求的其他工作 JOB SPECIFICATION 1. College degree in business administration or related discipline 2. 4 year’s experience in reservations management in an international hotel standard 3. Strong oral and communication skill 4. Dedicated, systems-orientated and personable 5. In-depth understanding of CRS operations, rate and yield management and channel distribution. 職位要求 1. 大學工商管理專業、市場營銷專業或相關專業。 2. 4年的國際酒店預定管理經驗 3. 出眾的口才和溝通技能。 4. 外表端莊，容易熟悉酒店系統，具有敬業精神， 5. 熟知中央訂房系統，房價、收益管理和訂房分發系統。