Job Overview Review, assess and process Safety data and information, across service lines, received from various sources and distribute reports/data onwards to both internal and external third parties following applicable regulations Standard Operating Procedures (SOPs) and internal guidelines under guidance and support of senior operation team members. Essential Functions ● To Prioritize and complete the assigned trainings on time. ● Process Safety data according to applicable regulations, guidelines, Standard Operating procedures (SOPs) and project requirements. ● To perform Pharmacovigilance activities per project requirement including but not limited to, collecting and tracking incoming - Adverse Events(AE)/endpoint information ● determining initial/update status of incoming events ● database entry ● coding AE and Products, writing narratives, Literature related activities as per internal/ project timelines. ● Ensure to meet quality standards per project requirements. ● Ensure to meet productivity and delivery standards per project requirements. ● To ensure compliance to all project related processes and activities. ● Read and acknowledge all necessary IQVIA standard operating procedures (SOPs) and customer SOPs as required. Ensure all required training is executed in a timely fashion and documented. Work towards ensuring your individual training plan and training transcript are reconcilable. ● Creating, maintaining and tracking cases as applicable to the project plan. ● Identify quality problems, if any, and bring them to the attention of a senior team member. ● To demonstrate problem solving capabilities. ● Liaise with different functional team members, e.g. project management, clinical, data management ● health care professionals e.g. investigators, medical monitors, site coordinators and designees to address project related issues. ● May liaise with client in relation to details on day to day case processing activities. ● To mentor new teams members, if assigned by the Manager. ● Attend project team meetings and provide feedback to operations manager on any challenges/issues or successes. ● Perform other duties as assigned. ● Lead/ Support department Initiatives ● 100% compliance towards all people practices and processes ● In addition to the above mentioned responsibilities, depending on the project requirement, the team member may perform medical review of non-serious adverse events (AEs) and non-serious adverse drug reactions (ADRs) which includes reviewal of AE coding, past medical history, concomitant medications, expectedness/ listedness, causality assessment and other medical information and ensure completeness and accuracy of data according to applicable regulations and guidelines, SOPs, project-specific guidelines, and medical evaluation guidelines and communicate with the team leads for any correction required in the case and maintain appropriate documentation for all communications. Qualifications ● High School Diploma or equivalent Scientific or healthcare discipline or allied life sciences Req ● Bachelor's degree in life sciences or related field and up to 3 years of relevant experience, inclusive of up to 1 year of Pharmacovigilance experience. Req ● or equivalent combination of education, training and experience. Pref ● Good knowledge of medical terminology. Intermediate ● Working knowledge of applicable Safety Database and any other internal/Client applications. Intermediate ● Knowledge of applicable global, regional, local clinical research regulatory requirements. Intermediate ● Excellent attention to detail and accuracy. Intermediate ● maintain high quality standards. Intermediate ● Good working knowledge of Microsoft Office and web-based applications. Intermediate ● Strong organizational skills and time management skills. Intermediate ● Strong verbal/written communication skills. Intermediate ● Self-motivated and flexible. Intermediate ● Ability to follow instructions/guidelines, utilize initiative and work independently. Intermediate ● Ability to multi-task, meet strict deadlines, manage competing priorities and changing demands. Intermediate ● Ability to delegate to less experienced team members. Intermediate ● Ability to be flexible and receptive to changing process demands. Intermediate ● Willingness and aptitude to learn new skills across Safety service lines. Intermediate ● Ability to establish and maintain effective communication and working relationships with coworkers, managers and clients. Intermediate ● Ability to work as a Team Player, contribute and work towards achieving Team goals. Intermediate ● Ensure quality of deliverables according to the agreed terms. Intermediate ● Demonstration of IQVIA core values while doing daily tasks Advanced ● Extensive use of telephone and face-to-face communication requiring accurate perception of speech. Intermediate ● Regular sitting for extended periods of time. Intermediate ● May require occasional travel. Intermediate ● Flexibility to operate in shifts. Intermediate