SCOPE
Enhance service to customers by providing pricing, quotations, order confirmation and status reports support related to DTH/Rotary drill string components as related to NS product offering.
KEY RESPONSIBILITIES INCLUDE:
? Help Desk for DTH/Rotary Drill String Components:
? Act as the primary contact for customer procurement agent and regional NS Technical Service Representatives in sales related tasks assigned to the DTH/ Rotary drill string components product line.
? Dealing with part numbering questions / “Set up” part numbers in the Item Master Price List as requested by NS Technical Service Representative.
? Provide part number recommendations for various requests as required.
? Conduct customer quotation process.
? Conduct customer order confirmation process.
? Ensure initial stock levels are set in manufacturing process for new Products being released to specific new customers.
? Assist customer and NS TSR in expediting delivery of critical parts in machine down situations.
? Compile cost, price and delivery information for major tenders and submit quotations as per guidelines set by the Product Line Manager.
? Evaluate the need for part number replacements and updates.
? Provide quotations for non-standard products (Specials, components, kits, etc.).
? Assist in monitoring global inventory development and initiation of appropriate actions:
? Advise customer logistics on correct inventory levels required (focus on slow moving stock reporting)
? Provide pricing, specification and documentation for components part number replacements in the Item Master Price Lists in cooperation with current product engineering and product line management.
? Manage the Item Master Price Lists in a gate keeper process to be updated and reported to the Product Line Manager, Engineering and Technical Service Representative.
? Compile and maintain customer monthly forecast data as reported by the Technical Service Representative with this data being reported to Procurement and Manufacturing Departments.
? Generate monthly reports that include:
? Order compilation by region.
? Invoiced sales totals by region.
? Inventory development by region.