Technical product management for the implementation of strategic service requirements and tasks in the product development process and in the post-development process Definition of service requirements for new products, such as accessibility, reparability, etc, Definition of software interfaces & software functions for service Definition of the maintenance concept, target pricing Total Cost of Ownership Definition of spare parts, initial equipment and maintenance kits Conception, creation of technical service and training documents, videos and E-Learnings Supporting the field tests prior to the series launch Planning, organisation and implementation of specific train-the-trainer courses for service/support/training managers Initiation of task force and post-development issues based on 3rd level support reports Definition of field measures (planned procedure in the field / estimation & communication to trigger service planning) Conception and creation of technical infoletters Technical 3rd level support Monitoring the development of TCO and defining measures or demanding improvements in series quality Education & Qualifications Education Certified electrical engineer or comparable qualification Skills & Expertise required professional experience in service product management & technical support conceptual thinking, cost/benefit orientation, solution orientation Experience in the developing technical training concepts, service documents Strong communication skills and trainer experience Constructive handling of conflicts, Willingness to travel frequently and internationally organisational and market orientation ability to work under pressure Advanced English skills